How to Dealing with Difficult People at Work?


At the various point of our life, we come across people, who we found very difficult to handle. Such a person could be a friend, relative, neighbour, boss, colleague or a subordinate – who may get us angry, irritated and put our mind in negative mode with their actions, rude behaviour and bad way of talking. The worst thing about difficult people is they often think that you are the problem – not them. In fact, being self-reflective isn’t easy for those who cause pain and confusion to others.

So how to handle difficult people in life, especially if you find them in tough situations where you cannot protest nor you cannot avoid them? Today Delhi’s Eminent Psychologist and Counsellor Shivani Misri Sadhoo shares tips on such situations.

1. First focus on understanding the person's intentions

Remember no one is difficult for the sake of being difficult. Even when it may seem that the person is just out to get you, there is always some underlying reason that is motivating them to act that way. Rarely is this motivation apparent. Try to identify the person's trigger: What is making him/her act in this manner? What is stopping him/her from cooperating with you? How can you help to meet his/her needs and resolve the situation?

2. Get some perspective from others

If the difficult person is your boss, in all likelihood, your colleagues, managers, and friends must have experienced similar situations in some way or the another. They will be able to see things from a different perspective and offer a different take on the same. Seek them out, share your story and listen to what they have to say. You might receive some suggestions amidst all the confusion.

3. Treat the person with respect

No one likes to be treated as if he/she is stupid/incapable/incompetent. If you are going to treat the person with disrespect, it's not going to be surprised if he/she treats you the same way as well. As the golden rule says, "Do unto others as you would have them do unto you."

4. Focus on what can be done rather keep complaining

When you face a difficult person or a situation, put efforts to shift your focus from complaint to finding solutions. Generally, when people face unpleasant situations, their first impulse is to complain.  Whatever it is, acknowledge that the situation which has already occurred. Rather than harp on what you cannot change, focus on the actionable steps you can take to forward yourself in the situation.

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